F.A.Q


FAQ

Delivery Information

We aim to always dispatch your order within 2 working days of payment clearing.  For our UK based customers, you should have to wait no longer than a maximum of 5 working days to receive your goods. However, please allow up to 7 days during our busy periods and bank holidays. International deliveries should arrive within 9 days for Europe and the rest of the world 14 days of your payment clearing. Depending on your location, this could vary. 

Please note: Orders made on Friday's, will not be dispatched until Monday at the earliest.

Returns

We accept returns on items up until 14 days from receipt of purchase. In all cases, garments must be returned in original condition with tags and packaging. For products that are faulty we offer a straight exchange for a new replacement garment or a full refund once original is returned, postage will be refunded for faulty returns. If you return a garment due to ordering a wrong size, a replacement can be sent out once item is received, or you do not like the item. Then postage fees are your responsibility in these circumstances.

Please always include a copy of the invoice with returns, along with a note of exchange or refund.

Shipping Locations

We ship worldwide.

Postage Costs

UK deliveries - £3.49

Europe Deliveries - £9.99

Rest of the World - £12.99

Garment Care

Please cool wash our garments at 30, to ensure the print quality.

DO NOT TUMBLE DRY OR IRON OVER PRINTS!

Store Security

We use PayPal for payments and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length 128-bits (the highest level commercially available).

Endorsements

If you are interested in working with us, we would love to hear from you! Please get in touch at udicreations@gmail.com for more information.

Wholesale

If you are interested in stocking our clothes and working with us, then would love to hear from you. Please contact us at udicreations@gmail.com for more information.